Shipping policy
Shipping Policy
International Shipping
We offer worldwide shipping. Delivery times vary based on the destination:
- France and Switzerland: 2 to 3 days.
- Europe: 5 to 6 days.
- Rest of the World: 1 to 2 weeks.
These timeframes are estimates; variations may occur based on the product ordered or specific periods.
Delivery Times
Delivery times may extend for certain products or during certain periods. We commit to transparently communicating these details during the ordering process.
Pricing and Currency
Prices are displayed in the visitor's currency for a seamless shopping experience. However, all transactions are processed in Swiss Francs (CHF) and include VAT.
In the event of a pricing error, the order will be cancelled, and the customer fully refunded.
Shipping Fees
Shipping is free in France and Switzerland, subject to a weight limit to prevent bulk purchases. From 3 items purchased, additional fees may apply.
Returns and Exchanges
Returns are free only in case of an exchange (size change, quality defect, etc.). For returns not associated with an exchange, return shipping costs are borne by the customer.
Free Return Service
For an exchange, please contact us at support@sole-kix.com to receive a free shipping label. We will guide you through the process to facilitate your exchange request.